Our customers
At Hegelmann, we’re supporting multiple industries to seamlessly integrate logistics into their workflows and increase the efficiency of their operations. We provide a range of services, including multimodal transport and varying types of trailers, to support our customers’ unique logistics needs. Here are the industries for which we’re supporting customers to transport and store goods:
Automotive
We understand the importance of a reliable and fast logistics network in an industry shaped by just-in-sequence and just-in-time production. In this fast-paced and changing environment, we’re supporting automotive customers with the transportation of goods, from materials and parts in the value chain to vehicle delivery.
Chemicals
We know the necessary precautions to ensure chemical goods are safely handled and transported. That’s why our drivers have been trained to handle bulk liquid trailers, ensuring everyone’s safety and security. We can transport chemicals such as fuel and resins from the source to the production facilities of different industries.
E-commerce
We partner with e-commerce businesses and give them access to warehousing space and tailored software solutions that ensure their products are efficiently transported to end-consumers. These software solutions can be deployed to optimize processes and extend the services we already provide to our E-Commerce customers.
Production
We provide dry bulk tankers to handle materials such as grains, powders, and plastic pellets, which are integral raw materials for creating most of the products we rely on. These raw materials can be safely and rapidly shipped from the source to our customers’ manufacturing facilities.
Food and beverages
We support retail and food and beverage manufacturers’ logistics needs by transporting everything from vegetables and meats to beverages. We have thermo trailers that ensure the safe transport of perishable goods across Europe and food-grade liquid tankers to ship goods such as milk, syrup and beer.
Pharmaceuticals
We transport ingredients and finished pharmaceutical products with our thermo trailers. These trailers, paired with remote monitoring, ensure that the cooling of the ingredients and goods is stable throughout the entire trip. We also have a team of dedicated pharmaceutical drivers trained to handle high-value products and ingredients.
Farming
We see our dry bulk trailers playing a key role in an industry that is integral to our economy. These dry bulk trailers can transport up to 60m3 of grains and feed components to distributors and silos once growers have harvested them.
Customer satisfaction
At Hegelmann, our customers are at the core of everything we do. We are committed to continuously enhancing the quality of our services to meet and exceed their expectations. As part of this commitment, we conduct biennial customer satisfaction surveys to evaluate our performance and identify areas for improvement. The most recent survey was conducted in 2024 and will be reviewed in 2025, during which we may consider transitioning to an annual cycle.
Some of the highlights from our 2024 customer survey include:
92.2/100
Score for interactions with Hegelmann representatives, reflecting a 2.9% increase since 2022.
86.6/100
Likelihood of customers recommending Hegelmann, marking a 5.4% increase since 2022.
84.4/100
Overall satisfaction with Hegelmann’s services, showing a 4.2% increase since 2022.
These results reflect our team’s dedication to delivering high levels of customer satisfaction and consistently improving our services. We have carefully reviewed customer feedback and identified actionable opportunities to further elevate these scores in the future.
We are also pleased to note that sustainability continues to be a priority for our clients. In fact, 69% of our customers expressed interest in learning more about Hegelmann’s sustainability efforts, indicating that our environmental and social practices play an important role in fostering long-term partnerships.
To support this interest, we proudly share our 2024 ESG & Sustainability Report and look forward to continuing our collaborative journey toward positive social and environmental impact.